TERMS OF SERVICE AGREEMENT
Last Updated: February 15, 2025

This Terms of Service Agreement (“Agreement”) constitutes a legally binding contract between The Green Plug LLC (“Company,” “we,” “our,” or “us”) and you (“user,” “you,” or “your”) regarding your use of www.TheGreenPlugSolar.com (the “Website”) and all related communications, offers, and services (collectively, the “Services”).

1. GENERAL PROVISIONS
1.1 Acceptance of Terms
By accessing or using our Website or Services, you agree to comply with this Agreement and our Privacy Policy. If you do not agree, you must discontinue use immediately.

1.2 Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use our Services.

1.3 Geographic Limitation of Service
Our Services are intended for users located within the United States. Access or use of our Website from jurisdictions where our Services are illegal or restricted is prohibited.

2. SERVICE DESCRIPTION AND USE
2.1 Services Offered
The Green Plug LLC provides home energy efficiency and solar solutions, including solar panel design, installation, and maintenance; HVAC optimization and energy-efficient upgrades; energy-efficient window and door installations; building insulation; and home performance assessments.

2.2 Acceptable Use
You agree not to misuse the Website or Services. Prohibited actions include hacking, scraping, interfering with systems, sending unsolicited communications, misrepresenting your identity, or violating any law, including the TCPA, CAN-SPAM Act, or Do Not Call regulations. We may suspend or terminate access for violations. You also agree not to use our contact information to solicit employees, contractors, or clients for competing services.

2.3 Third-Party Links and Resources
Our Website may contain links to third-party sites or resources. We are not responsible for their content, accuracy, or practices. Accessing such links is at your own risk.

3. COMMUNICATION CONSENT (TWILIO, TCPA, CTIA & AI DISCLOSURE)
3.1 Express Written Consent to Receive Communications
By submitting your phone number or clicking any “Submit,” “Get a Quote,” “Schedule Now,” or similar button on our Website, you give express written consent for The Green Plug LLC and its service providers (including Twilio) to contact you via calls, emails, SMS/MMS text messages, and prerecorded or automated messages for quotes, consultations, updates, appointments, or promotions (if opted-in). Message frequency may vary. Standard message and data rates may apply. Consent is not a condition of purchase. Certain communications may use automated dialing systems, prerecorded voice messages, artificial voice technology, or artificial intelligence (AI) tools, in compliance with 47 U.S.C. §227(b)(1) and FTC AI transparency guidance.

3.2 AI-Assisted Communications Disclosure
Some chat, SMS, or email communications may be partially or fully generated, supported, or analyzed using artificial intelligence (AI) tools to improve accuracy, efficiency, and personalization. While AI may assist in responding, supervising human team members monitor and verify all outbound communications for compliance, quality, and accuracy. By using our Website or responding to AI-assisted communication, you consent to this use.

3.3 Call Recording Consent
We may record or monitor telephone calls for quality assurance, training, and compliance. By engaging in any phone communication with us, you consent to such recording as permitted by law.

3.4 Opt-Out Instructions
You may revoke consent to SMS at any time by replying STOP to any message. You will receive one confirmation message. To resume, reply START or contact us. To opt out of emails, use the “Unsubscribe” link in any message.

3.5 Data Use and Storage
Your contact data is processed securely through Twilio and compliant systems. We do not sell or rent your contact information. All communications are logged in accordance with our Privacy Policy and legal retention requirements.

3.6 Third-Party Service Providers
We may share limited personal information with trusted service providers solely to deliver communications, scheduling, or requested Services. These providers must comply with confidentiality and all applicable laws.

3.7 Marketing Partners
We may work with marketing partners or affiliates who must comply with all telemarketing, privacy, and AI transparency laws. They may contact you only based on consent you provided through our verified lead forms.

3.8 Consent Record Retention
We maintain records of consent, opt-ins, AI disclosures, and communication logs as required under federal and state law.

4. USER ACCOUNTS AND SECURITY
If you create an account, you are responsible for maintaining confidentiality of your credentials and all activities under your account. Notify us of unauthorized use immediately. We may suspend or terminate accounts for violations.

5. INTELLECTUAL PROPERTY RIGHTS
All Website content, graphics, text, and trademarks are owned or licensed by The Green Plug LLC. You are granted a limited, non-transferable license for personal, non-commercial use. Reproduction without written consent is prohibited.

5.1 User Submissions and Feedback
If you provide feedback, reviews, testimonials, or other content (“Submissions”), you grant The Green Plug LLC a non-exclusive, royalty-free, worldwide license to use such Submissions for marketing and service improvement. You represent that your Submissions are accurate and lawful.

6. PRIVACY AND DATA PROTECTION
Your use of our Services is governed by our Privacy Policy, which outlines data collection, retention, and protection practices. We employ commercially reasonable safeguards to secure user data.

6.1 Cookies and Tracking
We use cookies and analytics technologies to improve performance and personalize experiences. You can control cookie settings in your browser.

6.2 Data Sharing Disclosure
We share minimal personal data only with verified partners and vendors supporting legitimate business operations.

6.3 Data Retention and Compliance Documentation
We securely retain communication and consent records to comply with TCPA, FTC, and AI accountability documentation standards.

7. DISCLAIMERS AND LIMITATIONS OF LIABILITY
7.1 Warranty Disclaimer
All Services are provided “as is” without warranty. Performance results, energy savings, or incentive eligibility are estimates and not guarantees.

7.2 Limitation of Liability
To the fullest extent permitted by law, The Green Plug LLC is not liable for indirect, incidental, or consequential damages arising from your use of our Website or Services.

7.3 Estimate Disclaimer
Any savings or performance projections are informational only and may vary by property, installation, and utility conditions.

8. ADVERTISING, LEADS, AND FINANCING DISCLOSURES
By submitting a form, phone number, or email on this Website, you agree you are providing contact information directly to The Green Plug LLC. Marketing activities comply with FTC, TCPA, TSR, and CAN-SPAM laws.

8.1 Financing Disclosure
Financing is offered through third-party lenders. The Green Plug LLC is not a lender or broker.

8.2 Consumer Disclosures
Offers, pricing, and incentives are subject to change and availability. Rebates and credits depend on third-party programs.

8.3 Subcontractors and Affiliates
Licensed contractors may perform certain services. The Green Plug LLC is not responsible for independent subcontractor actions.

9. LOCAL COMPLIANCE RESPONSIBILITY
You are responsible for ensuring your use of Services complies with local laws, permits, and regulations.

10. DISPUTE RESOLUTION
10.1 Governing Law
This Agreement is governed by the laws of the State of New York.

10.2 Mediation and Arbitration
Disputes will first be mediated and, if unresolved, arbitrated in Nassau County, NY under AAA rules. No class or representative actions are permitted.

11. MODIFICATIONS
We may update or discontinue the Website or these Terms at any time. Continued use after changes constitutes acceptance.

12. FORCE MAJEURE
We are not liable for delays or failures caused by circumstances beyond our control, including network disruptions or natural disasters.

13. EFFECTIVE COMMUNICATIONS CLAUSE
Electronic communications, including email, chat, and SMS, satisfy legal written notice requirements.

14. HEADINGS NON-LIMITING
Headings are for convenience only and do not affect interpretation.

15. SEVERABILITY AND ENTIRE AGREEMENT
If any provision is invalid, the remaining terms remain enforceable. This Agreement and the Privacy Policy constitute the full agreement between you and The Green Plug LLC.

15.1 Survival
Ownership, liability limits, dispute resolution, and compliance obligations survive termination.

16. ACCESSIBILITY STATEMENT
The Green Plug LLC is committed to ADA-compliant accessibility. If you experience issues, contact [email protected].

17. AI AND AUTOMATED DECISION-MAKING POLICY
We use AI responsibly to improve communication and service experiences. AI tools do not make final decisions regarding pricing, approvals, or eligibility. All final determinations are made by human representatives. By using our Website or Services, you consent to the use of AI tools under this policy.

18. ACKNOWLEDGEMENT AND COMPLIANCE CERTIFICATION
By using www.TheGreenPlugSolar.com, you confirm you have read, understood, and agreed to these Terms and our Privacy Policy, including consent for AI-assisted communications, in compliance with Twilio, TCPA, CTIA, FTC, FAA, and ADA standards.

19. CONTACT INFORMATION
The Green Plug LLC
1 Old Country Rd, Suite 250
Carle Place, NY 11514

Email: [email protected]
Privacy Requests: [email protected]
Phone: (917) 694-7357

All opt-out and privacy requests will be processed within 10 business days.

Effective Date: February 15, 2025