Introduction
Thank you for visiting The Green Plug LLC (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.TheGreenPlugSolar.com (the “Website”) or interact with our services. We are committed to maintaining your privacy and safeguarding your personal information in accordance with applicable laws, including the New York SHIELD Act, the Telephone Consumer Protection Act (TCPA), and the General Data Protection Regulation (GDPR). By using our Website, you consent to this Privacy Policy.

1. Information You Provide to Us
We collect personal information directly from you when you interact with our Website, forms, or communication systems, including when you:

Request information, quotes, or consultations

Subscribe to newsletters

Engage in SMS, chat, or email communications

Submit service-related forms or feedback

The information you may provide includes:

Full name

Email address

Phone number

Physical address

Any other details you voluntarily share through web forms

2. Information Collected Automatically
When you visit our Website, we automatically collect certain technical data to improve performance, security, and user experience, including:

IP address

Browser type and version

Device type and operating system

Referring and exit pages

Date, time, and duration of visits

Cookie and tracking pixel data

We may use Google Analytics, Meta Pixel, and similar tools to analyze Website activity and improve content performance. These services process data according to their respective privacy policies.

3. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance Website functionality, personalize content, and analyze user behavior. Cookies help us remember preferences, optimize campaigns, and improve marketing effectiveness. You can manage cookie settings through your browser preferences. Disabling cookies may affect Website functionality.

Third-Party Links
Our Website may include links to third-party websites or external content. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before submitting personal information.

Do Not Track and Behavioral Advertising Disclosure
We do not currently respond to “Do Not Track” (DNT) browser signals. However, users can opt out of behavioral or interest-based advertising through the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).

4. How We Use Your Information
We use collected information for legitimate business purposes, including:

Providing and improving solar and energy efficiency services

Responding to inquiries or service requests

Scheduling consultations or installations

Sending transactional or promotional communications (with consent)

Analyzing user behavior and improving Website performance

Preventing fraud and maintaining security

5. Communications and SMS Consent
By submitting your contact information through our Website, you consent to receive communications from The Green Plug LLC via phone, email, or text message (SMS/MMS). These may include service updates, offers, or appointment confirmations.

All communications comply with the TCPA, CAN-SPAM Act, and CTIA Messaging Guidelines.

Message and data rates may apply

Reply “STOP” to opt out of SMS messages

Unsubscribe links are included in all emails

Consent is not a condition of purchase

6. Data Storage and Security
Your information is securely stored on servers located in the United States. We employ administrative, technical, and physical measures to protect against unauthorized access, alteration, disclosure, or destruction of data. While we take all reasonable steps to secure your information, no method of transmission or storage is 100% secure. You provide data at your own risk.

Data Breach Notification
If a data breach occurs that may expose your personal information, The Green Plug LLC will notify affected individuals in accordance with applicable law. Notifications may be sent via email, phone, or public notice, depending on the scope and impact of the incident.

7. Data Retention Policy
We retain personal information only as long as necessary for legitimate business or legal purposes. Once data is no longer needed, it will be securely deleted or anonymized. You may request deletion of your information at any time by emailing [email protected].

8. Third-Party Services and Data Sharing
We may share limited personal data with trusted partners and vendors to help us operate our business effectively, including:

Hosting and analytics providers (e.g., Google Analytics, Meta Pixel)

CRM and communication tools (e.g., GoHighLevel, Twilio)

Licensed installation or service partners fulfilling requests

These third parties are contractually required to maintain confidentiality and use data solely for authorized purposes. We do not sell, rent, or trade your information. We may disclose information if required by law, court order, or government regulation.

Data Access by Service Providers
Authorized employees, contractors, and service providers may access personal information solely for legitimate business purposes, such as marketing, support, or systems maintenance. All personnel with access are bound by confidentiality obligations and this Privacy Policy.

9. Your Rights and Choices
You have the right to:

Access personal information we hold about you

Request correction of inaccurate or outdated information

Request deletion of your personal data

Withdraw consent for marketing communications

Opt out of targeted advertising or automated decision-making

You may exercise these rights by contacting [email protected]. We may require identity verification before processing any requests.

Non-Discrimination Statement
We will not deny services, impose different pricing, or provide a lower level of service if you choose to exercise your privacy rights.

10. Children’s Privacy
Our Website and services are not directed to individuals under 13 years of age. We do not knowingly collect or maintain data from children. If we discover that a child under 13 has provided personal information, we will promptly delete it.

11. International Users
Our Website is operated from the United States. If you access it from outside the U.S., your data may be transferred to and processed in the United States, where privacy protections may differ from your country of residence.

12. Changes to This Privacy Policy
We may modify or update this Privacy Policy periodically. Updates take effect immediately upon posting on this page. Continued use of our Website after changes are posted constitutes acceptance of the revised policy.

13. Contact Us
For privacy inquiries, requests, or data concerns, please contact:

The Green Plug LLC
1 Old Country Rd, Suite 250
Carle Place, NY 11514

Email: [email protected]
Privacy Requests: [email protected]
Phone: (917) 694-7357

Data Protection Contact
For compliance reviews, data protection matters, or platform verification, contact our Data Protection Contact at [email protected].

Effective Date: February 15, 2025